At Saffron Indian Bistro, we are committed to delivering your delicious food to you promptly and in the best condition possible. Please review the following Shipping & Delivery Policy to understand how we manage orders and deliveries.
1. Delivery Services
We offer delivery for takeout and online orders within a specific radius from our restaurant. The delivery service is provided by [Third-Party Delivery Partner] (if applicable) or by our in-house team. Delivery is available during our regular business hours.
2. Order Processing Time
- Orders are processed and prepared once payment is received and confirmed. Processing time may vary depending on the volume of orders, but typically, orders will be ready for delivery within [Insert estimated time, e.g., 30–60 minutes] from the time of order confirmation.
- Delivery times may vary based on location, traffic, and other factors beyond our control.
3. Delivery Charges
- Delivery charges may vary based on your location and the total value of your order. The delivery fee will be clearly displayed at checkout before you confirm your order.
- For orders above a certain amount, we may offer free delivery or discounted delivery rates. Please check our promotions or the checkout page for any applicable offers.
4. Delivery Areas
- We currently deliver to the following areas: [Insert delivery area, such as specific neighborhoods, cities, or zip codes].
- We reserve the right to modify our delivery areas and may not be able to fulfill orders outside our specified zones.
5. Order Accuracy
- While we strive to ensure that all orders are accurate, we encourage you to carefully review your order details before confirming. If you notice any discrepancies or errors in your order after it has been placed, please contact us immediately at [Insert Contact Information], and we will do our best to resolve the issue.
- If a mistake is made with your order, we may offer a replacement or refund in accordance with our Refund & Cancellation Policy.
6. Delivery Timeframe
- We aim to deliver your order within the specified delivery window. However, please note that delivery times are estimates and may be affected by factors such as:
- Traffic conditions
- Weather
- Volume of orders at the time of ordering
- Address details and accessibility
- If your delivery is delayed, we will make reasonable efforts to contact you and keep you informed.
7. Contacting Delivery Driver
If you need to communicate with the delivery driver, we may provide you with a contact number. Please ensure someone is available at the delivery address to receive the order. In the case that the driver is unable to reach you or deliver the order, we may contact you to arrange a new delivery time or cancel the order if necessary.
8. Special Delivery Instructions
- During checkout, you may have the option to provide special delivery instructions (e.g., specific door directions, gate codes, etc.). Please ensure that these instructions are clear and accurate to help our delivery team.
- We are not responsible for any issues or delays caused by incorrect or incomplete delivery instructions.
9. Late Deliveries
- While we strive for timely delivery, there may be occasional delays. If you experience a delay or issue with your delivery, please contact us at [Insert Contact Information], and we will do our best to assist you.
- In cases of significant delays or failure to deliver your order, we may offer a refund or replacement in accordance with our Refund & Cancellation Policy.
10. No Refunds on Delivery Charges
- Please note that delivery charges are non-refundable unless the delivery is not completed due to an error on our part or another situation covered by our Refund & Cancellation Policy.
11. Packaging
- All food orders will be packaged securely to ensure freshness and safety during delivery. We use food-safe, insulated packaging to maintain the quality of your meal.
12. Customer Responsibility
- It is your responsibility to provide a correct and accurate delivery address at checkout. If an incorrect address is provided, we may be unable to complete the delivery, and a re-delivery fee may apply.
- Please ensure someone is available to receive the order at the provided delivery address.
13. International Shipping
Currently, we only offer delivery within our local area. We do not offer international shipping or delivery outside of our designated zones.
14. Changes to This Policy
We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
15. Contact Us
If you have any questions, concerns, or need assistance with your order or delivery, please contact us:
Saffron Indian Bistro
[9447 N Fort Washington Rd #112, Fresno, CA 93730]
[+1 (559) 470-5656]
[Aadarfoodsinc@gmail.com]